You can register Online, by using our online registration program WebTrac. Or you can register Off-Line, by mailing or coming in to the Recreation Office. Be sure to check out the Registration Info, for our Policies and Procedures, before registering
It is easy to use, convenient and safe! From the comforts of your home you can sign up everyone for recreation programs.
Register Online - If you have already registered for programs with our department, you have been put into our system and are considered to have an account with us. You can click on the Register Online button below and get started. If this is your first time logging in, you will need the email and home phone that you have on record with us. Call us if you are not sure or having difficulty- 846-4108.
Request Account- If you are not in our system, you can click on the Request Account button below and fill out the online form. When you submit it it will take 24 to 48 hours to activate. If you created it during our working hours, call us and we can activate. it for you immediately.
Some programs are not available for online registration or they have special registration forms. you will find these on the Off-Line Registration page.
Use the forms below to register your family for recreation programs by mail. Click on the form title to print off a PDF of the form. Fill it out and mail it in or stop by with it and we will help you. If you mail in any form you will receive an email of your receipt for the programs you have registered for.
Some programs are not available for on-line registration or they have special registration forms. you will find those below if needed.
Household Information Form
This form needs to be filled out only once for your household to be placed in our database. If you already have a Household Account with us you DO NOT have to fill out this form. Use the Mail-In Form below to register for programs. To print off this form Click Here
Mail-In Registration Form
This form is to be used for mail-in registrations once you are in our system. If you are not fill out the above Household Information Form along with this form and send both with full payment. If you are in our system, you only need to fill out this form and mail in with full payment. To print off this form Click Here
Registrations & Forms:
Registrations are accepted for all programs through the Mail, Online, or In-Person at the Recreation Office (registrations are not accepted over the phone). Registrations are accepted on a first come, first serve basis. Some programs have limited enrollment, so early registration is encouraged. A Household Information/Registration Form is available at the Recreation Office or may be printed from our website. This form is to be used for all New Households or you can go to our online registration site and set up a household account online.
Registration Minimums & Maximums
Registrations are checked 7 days prior to the start date of a program to see if they have met their minimum number needed to run the program. If not, the program will be cancelled and a full refund given to those registered. Registration will close when a program has reached its maximum number and a waiting list will be created. No registrations will be accepted after the second meeting of a program.
Fees & Payments:
Payment must be made in full at the time of registration, unless stated that a deposit is required. Deposits are NOT refundable. If a deposit has been paid, the remaining amount is due by the required date. Participants will not be allowed to attend a program until payment is paid in full. Payment must accompany all mailed-in registrations to be processed. Checks are to be made payable to: South Burlington Rec. Dept. Credit cards are accepted at the office and must be used to pay at the time of On-Line Registration. There is a 2.8% + .98 cent service fee for the use of credit cards. This is charged by the provider, not the city.
A receipt, with program information and comments, is given to all In-Person registrations and emailed to all Mail-In and Online registrations. It is important to print out your receipt, there may be additional waivers or information flyers attached to it. Be sure to read through all information. We notify all registered participants of any changes or cancellations of programs. If a program has filled, you will be notified and placed on a waiting list.
Know Before You Go! Call our Program Hot-Line.
Program meeting days can be cancelled due to inclement weather, facility conditions, and/or other unknown circumstances. If we have to cancel a day and know far enough ahead of time all participants will be notified by email and/or a phone call. Most times cancellations occur the day of and are unknown right up to the start time.
In the case where a program is held inside a school facility, all Recreation Department Programs will be cancelled any time school is closed or dismissed early.
When it comes to weather conditions, we hold off as long as possible before having to cancel. We strive not to have any cancelled days during a program. You should call our Program Hotline at 846-4108 prior to leaving from home to come to the program. We will put a message on the Hotline just prior to the program start time. A lot of times the decision to cancel is made at the time of the program.
If we have to cancel a day, we will make every effort to offer a make-up class if facilities and instructors are available. If multiple days are cancelled we will not be able to make all of them up, but will do our best to offer 1 or 2 make-ups. All participants will be notified by email or phone for makeup dates and times. Please call the Recreation Department at 846-4108 for any questions.
Gift Certificates: Give the Gift of Recreation.
Do you know someone celebrating a special day? What better gift to give than the gift of recreation and the opportunity to learn new things, meet new people, and have fun. We can help you put together a special certificate for that special person in your life. Give us a call we will be happy to help you.
Scholarships: Help to make a difference, give today so others may recreate.
Each year we provide a significant amount of financial assistance, but we are not able to meet all the needs of the community. You can help by making a donation to our Scholarship Fund. The fund provides financial assistance to those who would not otherwise be able to participate in our programs or activities. If you would like to make a donation or are in need of assistance, please contact us.
Nothing Kills a Program Quicker:
Than everyone waiting until the last minute to register! For a program to be successful it must have participants. We set our deadline for programs at 5 days prior to determine if the enrollment is sufficient enough to offer the program. If everyone waits until the day before to register, we may have already cancelled the program due to low enrollment. PLEASE REGISTER EARLY
Credit Card Use:
Visa or Mastercard is accepted at the Recreation Office and Online. There is a processing fee when using credit cards at the office or online. It is 2.8% of the total and a .90 cent site fee. The fees are charged and collected by the processor- Municipal Payments/Express Pay. You will see one of these on your credit card statement. The city does not collect or receive any fees. You will only be charged the total of the program fees that you register for by the city.
To Register Online you must pay in full with a credit card at the time of checkout.
Cancellation & Refunds:
The Recreation & Parks Department reserves the right to cancel or consolidate any programs or classes that do not meet the minimum participation number required. A full refund will be issued if we cancel any programs. In the event that a participant cancels out of a program, refunds will be handled as stated in our Refund Policy.
In the event that a participant cancels out of a program, refunds will be handled as stated below. If you have an outstanding balance, the refund will be automatically applied to that balance and any remainder will be refunded. Refund checks take approximately three weeks to process.
Processing Fee- $10.00 or deposit if required is deducted off all refunds. Remaining is refunded as stated.
Remaining Balance- Will be refunded up to one (1) week prior to start of program
No Refund- No Refund will be given if less than the one (1) week prior. Commitments are made to instructors based on numbers one week prior.
Refunds requested before the program/event begins- Refunds will be made only before the start of the class/program for the following circumstances:
When the refund is requested at least seven calendar days in advance of the first class meeting date.
When a participant becomes ill. (Physician’s statement may be required and notify the Recreation & Parks Department before the start of the class/program.)
Refunds after the program/event begins- A refund will be issued after the program begins only if the participant becomes ill (a physician’s statement may be required). The refund will reflect the pro-rated amount of the program fee, based on the number of sessions attended by the participant.
Hardship Termination Policy
The following criteria must be met to quality for a hardship refund:
In case of a job transfer out of the area, the participant or class registrant may receive a prorated refund if he/she provides a letter from his/her Human Resources Department stating that he/she is being transferred including forwarding address and phone number for verification.
In case of medical conditions a participant may receive a pro-rated refund if he/she provides a letter from a physician stating that they are on a medical restriction.
A hardship refund can only be approved at the discretion of the Recreation & Parks Director.
Summer Camp Refund Policy- is the same as the above Refund Policy, but the $25 deposit is deducted from all camps and/or sessions of camp that you cancel out of.